Day1 Managed Services

Turn-Key Managed Solutions with 24x7 Customer Service

Day1 Managed Services eliminates the complexity and concern of overseeing your Amazon Web Services infrastructure.   Our proactive service enhances AWS Support services to provide your business with a complete, turn-key managed solution with personalized customer service.

 

SUPPORT COVERAGE

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Day1 Managed Services provides the day to day maintenance necessary to keep your servers running efficiently and securely.  Maintaining your system up-time means constant vigilance and having technical support on call at all hours.  Server support also means being prepared with tested policies and procedures to ensure that systems are recovered quickly and completely in case of a failure.

Day1 Professional Managed Service’s operates 24x7x365 with SLAs up to 99.99% to ensure that someone is always ready to respond.  By providing support beyond the virtual hardware level, Day1 can ensure that your patching, backups, security, processes, scripts, and disaster recovery plan are all taken care of during an emergency.

 

Basic


(System Monitor)

Advanced


(Proactive Support)

Premium


(Disaster Prepared)

Monitoring

Cloudwatch Monitor 24×7

Extended Cloudwatch Monitor 24×7

External System Monitor 24×7

10 min. US only

1 min. Worldwide

Support

24x7 Support & Critical Issues

Reactive

Proactive

Proactive

OS and Web Stack Support

Limited

Guaranteed Response Time

2 Hour

2 Hour

30 Minutes

System Failure Response

Ongoing Maintenance

Patching Notification

Manual Patching (pre-release testing)

Optional

Development & Staging Environments

Optional

Business Continuity

Imaging on Demand

1 per month

5 per month

Daily Imaging

Application and Database Backup

Cross Geographic Region Backup

Optional

System Restore

Proactive System Review

AWS Cost Review

Annually

Quarterly

AWS Security Best Practices Review

Annually

Quarterly

System Hardening

Optional

Disaster Recovery Plan Testing

Annually

Quarterly

 

Let Day1 provide you peace of mind in knowing that your data is safe and your website or application will be working when you need it…  Because It’s More Than Cloud™